18 JULY 2001
 
 
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If you're planning e-commerce capabilities for your intranet, review the High Performance Workforce Checklist to help you create an internal Web environment that streamlines the flow of information and transactions.

1)

- What prompted interest in providing e-commerce capabilities on your intranet?
- What are your current "points of pain? "
- How do they relate to your business goals?

2) - What activities do you want to enable employees to do online?
- Purchase office supplies?
- Book and pay for travel?
- Submit requests for expenses?
- Sign up for employee benefits and services?
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- What efficiencies could you gain by automating these processes in an online environment?
- I
dentify the mandatory authorisation and approval points. Where are the bottlenecks?
- Create a flow chart to compare existing and online purchasing and approval processes.
- What points in the process can be adapted to take advantage of automation?

4) - Which of your vendors would participate in offering their services online?
- Health benefit providers?
- Banking services?
- Office supplies?
- Travel providers?
- How will this change your relationships with vendors?
- More volume discounts?
5) - How will you apply business rules about authorising purchases?
- What checkpoints need to be in the online system?
- What technologies can provide protection for confidentiality and control over authorisations?
6) - Which customers or constituents will most benefit and become the key users?
- By applying robust authentication features, can you extend coverage to more employees and save more money or reduce costs?
7) - Which departments need to be actively involved on an intranet e-commerce team?
- Did you include Legal, Finance, Planning, IT, LOB, HR?
- Which departments stand to gain the most?
- What dependencies or issues could slow progress?
8) - Does this project have top management support?
- If not, what actions need to be taken?
- Do you have a process to align the IT investment with business goals and quantify the business value of making this change?
9) - How will you measure success?
- What are the measurable business goals?
- What are the critical success factors?
10) - What are your existing assets?
- Hardware?
- Software?
- Content, technical and training personnel?
- What data formats exist across your network?
- What technical or process integration issues will you need to resolve?
11) - What resources will you need to build a pilot?
- What resource gaps will you need to fill or outsource to go forward?
12) - What constitutes a "show stopper" for this project?
- What are the main points of risk in enabling e-commerce activities within your organization?
13) - Which executive is the chief intranet evangelist?

 

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